Collecting in person is better, and where it is realistic that is what we would rather you did. You get to see the house, meet the mother, and drive home with a puppy who has already met you. If you can do that, do that.
Where you cannot, a puppy can travel to you, and here is exactly how.
Accompanied, the whole way
A puppy travels with a flight nanny. That is a person who does this professionally, who flies with the puppy in the cabin rather than in a hold, who does nothing else on that trip, and who hands the puppy directly to you at the other end.
A puppy from us is never sent as unaccompanied cargo. Not on a shorter route, not to save money, not at anybody’s request. If that is the only option for a particular journey, then that puppy does not make that journey.
What it costs
It depends entirely on the distance and the route, so we quote it per puppy rather than publishing a number that would be wrong for almost everybody. Ask us about a specific puppy and where you are, and we will tell you what it would actually cost to get that puppy to you.
Ask us, too, whether a reduced-rate option happens to be available. Transport services sometimes have one depending on their routes and their volume, and it is worth a question. What we will not do is advertise it as a headline, because it is not always there and treating an occasional saving as a permanent offer would be a lie.
When a puppy can travel
After eight weeks, and after its age-appropriate vaccinations, without exception. Travel is manageable for a healthy puppy of that age and it is not nothing, so it happens once the puppy is genuinely ready rather than as early as the rules technically permit.
If we think a particular puppy is a poor candidate for a particular journey, because of size, temperament, or how it has been doing that week, we will say so and we will not take the booking. That has happened. It will happen again.
What arrives with the puppy
- The signed vaccination and worming record.
- Microchip paperwork, already registered.
- The written health guarantee.
- A blanket that smells of the mother and the littermates, which does more for the first two nights than anything you can buy.
- The food they are already eating, so nothing changes on day one.
The first evening
Expect a tired puppy. Let them sleep, keep the house quiet, do not invite the neighbours round to meet them, and put the blanket somewhere they can lie on it. Most puppies eat properly by the second day. If yours has not by then, write to us.