We were told she would settle quickly and she did, on the second night, in a crate, without a sound. Two years on she is exactly the dog we were described on the phone. That is the part that impressed me most, honestly. Nothing was oversold.
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From families
People who have already done this
We had never owned a dog before and we asked a lot of stupid questions. Every single one got a proper answer, usually the same day, and twice we were talked out of something we wanted. A breeder who tells you no is worth ten who tell you yes.
This is our second, six years apart. The reason we came back is that when our first developed a limp at fourteen months, we got a phone call back within an hour and honest help, at a point where there was nothing in it for them.